Refund and Return Policy

Littles.one is committed to ensuring that every order meets your expectations. This policy governs returns, exchanges, and refunds for purchases made on littles.one by both individual consumers and B2B trade partners.

1. B2C Return Eligibility

Individual customers may raise a return request under the following conditions:

• The return is requested within 7 days of confirmed delivery
• The item is unused, unwashed, and in original condition with all tags, packaging, and accessories intact
• The item received was damaged, defective, or materially different from what was ordered
• An incorrect size or product was delivered due to a fulfilment error on our part

2. Non-Returnable Items

• Items that have been worn, washed, or had tags removed
• Innerwear, swimwear, and personal hygiene items for hygiene reasons
• Customised or monogrammed garments
• Items marked as Final Sale at the time of purchase
• Items damaged due to improper washing, handling, or normal use after delivery

3. How to Initiate a Return

Write to us at support@littles.one within 7 days of delivery. Please include:

• Your order number and registered email
• The item(s) to be returned and reason for return
• Clear photographs showing the product condition and the issue (mandatory for defect or damage claims)

Returns are approved at our discretion after review. Our team will respond within 2 to 3 business days with a decision and, if approved, return instructions.

4. Refunds

• Refunds for approved returns are initiated within 5 to 7 business days of receiving and inspecting the returned item
• Refunds are credited to the original payment method
• Bank processing may take an additional 3 to 5 business days
• Original delivery charges are non-refundable unless the return is due to our error

5. Exchanges

We offer size or product exchanges where the item received was defective, damaged, or incorrectly fulfilled. Exchange requests are subject to stock availability. Where the requested exchange item is unavailable, a full refund will be processed.

6. B2B Returns

Return and exchange terms for registered B2B trade partners are governed by the specific terms agreed upon at the time of trade account registration. B2B partners are requested to raise return queries through their designated account manager or via the trade support email.

7. Order Cancellations

Orders may be cancelled before dispatch by writing to support@littles.one immediately. Once dispatched, orders cannot be cancelled and must go through the return process after delivery.

8. Return Shipping

For returns due to damage, defects, or fulfilment errors, Littles arranges and bears the cost of reverse pickup. For returns due to size issues or change of mind (where eligible), return shipping is the customer's responsibility.