This Privacy Policy is published by RCRE TECH INDIA PRIVATE LIMITED, the owner and operator of littles.one ("Littles", "we", "us", "our"). It describes how we collect, use, and protect the personal information of users who shop on our platform or engage with our B2B services.
We operate in compliance with the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
- Account Data: Name, email address, mobile number, and login credentials upon registration
- Order and Delivery Data: Billing address, shipping address, product selections, order values, and delivery preferences
- Payment Data: All payments are processed through PCI-DSS certified third-party gateways; Littles does not store card numbers, UPI credentials, or banking details
- B2B Partner Data: Business name, GST number, trade references, and authorised contact details for registered trade partners
- Browsing and Preference Data: Products viewed, wishlist activity, size preferences, and session behaviour used for personalisation
- Device and Technical Data: IP address, device type, operating system, browser, and referral data
- Support Data: Communications submitted through our customer or trade support channels
2. How We Use Your Information
- To register and manage your Littles account
- To process, fulfil, and deliver your orders
- To manage B2B accounts and coordinate trade orders
- To send order confirmations, dispatch notifications, and delivery updates
- To handle returns, exchanges, and refund requests
- To personalise product recommendations based on browsing and purchase history
- To send promotional communications and offers, where you have opted in
- To detect, investigate, and prevent fraud and platform misuse
- To comply with applicable legal and tax obligations under Indian law
3. Sharing of Information
We do not sell or rent your personal data. Information is shared only with:
- Courier and logistics partners for order dispatch and tracking
- Payment gateway service providers for secure transaction processing
- Technology vendors supporting platform operations, under data protection agreements
- Government or regulatory authorities upon receipt of a valid legal directive
4. Cookies
Littles uses cookies for session management, cart persistence, and aggregate analytics. Cookie preferences may be managed through your browser; some features such as wishlist and cart may not function without cookies enabled.
5. Data Retention
Order and account data is retained as required by applicable law including the GST Act and consumer protection regulations. Data no longer required for legal or operational purposes is securely deleted or anonymised.
6. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at support@littles.one.
7. Security
We use SSL/TLS encryption, secure servers, and access controls to protect your data. All transactions are processed via certified gateways. No platform can guarantee absolute security, but we take all reasonable measures to protect your information.
8. Updates
We may revise this policy from time to time. Continued use after notification of changes constitutes acceptance of the updated policy.